US: temporary delays — postal services aligning new import rules, 
EU: 1–2 weeks, 🌍 Worldwide: 1–4 weeks ✈️Clear commitments for safe, compliant, and transparent medicine fulfilment
By using GlobalHealingWeb you agree to the commitments below, designed to keep pharmaceutical supply chains safe and reliable for everyone.
Order acceptance
Orders are accepted once prescriptions and stock availability are verified. We will notify you immediately if substitutions are required.
Pricing & payments
Prices are shown in USD or EUR and include handling fees. Duties and taxes are the recipient’s responsibility unless stated otherwise.
Shipping & risk transfer
Risk transfers to you when the parcel is handed to the courier. Our support team assists with tracking and customs clearance.
Your responsibilities
Respecting pharmaceutical regulations protects patients, clinicians, and our logistics partners. Please ensure the following before placing an order.
- ⟡Provide accurate and complete order information, including prescriptions where required.
- ⟡Ensure medicines are legal to import into your jurisdiction.
- ⟡Inspect parcels upon delivery and report any issues within 48 hours.
- ⟡Use products in accordance with instructions from your healthcare professional.
Use of service
- ⟡You must be at least 18 years old or authorised by a healthcare organisation.
- ⟡Account credentials are personal — keep them secure and notify us of any suspicious access.
- ⟡We may suspend accounts involved in fraud, abuse, or non-compliance with pharmaceutical regulations.
Returns & cancellations
- ⟡Due to pharmaceutical safety regulations, sealed medicines can only be returned if they arrive damaged or incorrect.
- ⟡Contact support before dispatch to modify or cancel an order. After dispatch, standard return rules apply.
- ⟡Refunds are issued to the original payment method within 1–3 business days after approval.
Disclaimers & liability
GlobalHealingWeb facilitates the supply of authentic medicines but does not replace medical advice. Always consult your healthcare professional before using any product. Our liability for any claim is limited to the amount you paid for the applicable order, except where consumer protection laws provide additional rights.
- We do not provide medical advice; always consult your healthcare provider.
- Liability is limited to the amount you paid for the order, except where prohibited by law.
- We are not responsible for delays caused by customs, couriers, or regulatory authorities.
- Cold-chain guarantees apply when the delivery is accepted on the first attempt.
Need clarity or a B2B agreement?
Email [email protected] for questions about these terms or to request enterprise documentation.
Terms last updated: October 2025