Policy & Compliance

Safe access to global medicines with full regulatory transparency

These policies explain how GlobalHealingWeb sources, prepares, and delivers pharmaceutical products worldwide. They protect our patients, partners, and the supply chain that supports long-term therapies.

Important Medical Disclaimer

AI Assistant: Our website features an AI-powered assistant to help you find products. All AI recommendations are for informational purposes only and do not constitute medical advice.

Medical Consultation Required: You MUST consult with a qualified healthcare professional before purchasing or using any medicines. Do not rely solely on AI recommendations or product descriptions.

OTC Products Only: We sell only over-the-counter medicines that do not require a prescription. Always check local regulations before ordering.

Authenticity guaranteed

Every product is sourced from licensed manufacturers and accompanied by batch numbers and expiration dates.

Transparent documentation

Invoices and regulatory paperwork are stored in your account for easy customs clearance.

Clear return protocol

Eligible items can be returned within 14 days of delivery when sealed and temperature compliant.

Product quality oversight

Clinical pharmacists verify interactions and stability before orders leave our facility.

Patient responsibilities & order conditions

Non-prescription medicines only

•We sell only over-the-counter (OTC) medicines that do not require a prescription.
•All products comply with international pharmaceutical standards and regulations.
•Customers must verify that ordered medicines are legal for import in their jurisdiction.

AI assistant disclaimer

•Our website features an AI-powered assistant to help you find products and information.
•AI recommendations are for informational purposes only and do not constitute medical advice.
•You MUST consult with a healthcare professional before purchasing or using any medicines.

Storage responsibility

•Monitor temperatures upon receipt, especially for cold-chain shipments.
•Report delivery issues within 48 hours with supporting photos or data logger files if applicable.

Customs & duties

•Import duties or taxes may apply depending on your jurisdiction.
•We supply HS codes and invoices, but local authorities may require additional documentation from the recipient.

Non-returnable items

⟡Medicines once opened or removed from sealed packaging.
⟡Temperature-sensitive products where the data logger indicates excursions outside allowed ranges.
⟡Personal care items marked as final sale due to hygiene regulations.

Cancellation window

⟡Orders can be cancelled before packaging starts. Once serialized and queued for dispatch they cannot be modified.
⟡Changes to shipping address must be requested within 12 hours of confirmation.

Support & escalation

Product support

Our team available 7 days a week for product questions and order assistance.

Global shipping desk

Rapid assistance with customs paperwork, courier rerouting, and tracking updates.