US: 2–3 weeks, 
EU/UK: 1–2 weeks, 🇨🇦 Canada: 3–4 weeks, 🌍 Rest of world: 1–4 weeks ✈️
Product and order policies
in plain language
Clear policies. Informed choices. A healthier tomorrow for everyone.
Trusted access
Healthier tomorrows
Medical Disclaimer — Important Information
Our AI assistant and website content are for information only, not medical advice, diagnosis or treatment. Consult a qualified healthcare professional before purchasing or using medicines. Do not rely solely on AI recommendations or product descriptions, or delay professional care because of them.
Your health
comes first
Our policies at a glance
A clear starting point for understanding your order.
Product information
Identity, pack details and available source information.
Read moreTransparent documentation
What is available, and what may require confirmation.
Read moreReturns & refunds
Eligibility, restrictions and cancellation requests.
Read moreOrder support
Help with product information and order questions.
Read morePatient responsibilities & order conditions
Informed choices start with the exact product and the applicable rules.
Product and destination eligibility
Product classes and local rules differ. Availability at checkout is not a legal opinion.
Your responsibility to verify legality
Verify that the product is legal to import and use in your jurisdiction. Additional review may be required.
We do not provide medical advice
Our team does not diagnose, prescribe or offer individualized medical advice.
Product information
Check the exact identity, form, strength, quantity and available source details before ordering. Follow the label or professional guidance for storage after receipt. Report damage or an incorrect item promptly, with photos where possible.
Transparent documentation
Order and dispatch information is provided where available. Import duties or taxes may apply locally. HS codes and invoices are supplied, but authorities may request additional documents from the recipient.
Returns, refunds & cancellations
Return eligibility depends on the item, condition, destination and applicable policy or law. Opened, used or hygiene-sensitive products may be non-returnable. Product- or destination-specific restrictions may apply.
Cancellation and address-change timing depend on the order stage and whether dispatch has begun. Contact support promptly: a request is not complete until confirmed.
Legal & compliance
These policies do not replace local law or advice from a qualified professional. Check product requirements and local rules before ordering.
Order support & escalation
Ask about product information, availability, payment, delivery or an order issue. Keep your order reference handy.
support@globalhealingweb.com — or reply to your order confirmation email.