🚚 Estimated delivery (varies by product and route): US flagUS: 2–3 weeks, EU flagEU/UK: 1–2 weeks, 🇨🇦 Canada: 3–4 weeks, 🌍 Rest of world: 1–4 weeks ✈️🚚 Estimated delivery (varies by product and route): US flagUS: 2–3 weeks, EU flagEU/UK: 1–2 weeks, 🇨🇦 Canada: 3–4 weeks, 🌍 Rest of world: 1–4 weeks ✈️
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Shipping worldwide

Tracked international delivery
with Clear expectations

We deliver health and personal-care products to customers
around the world. Here's what to expect from checkout to delivery.

Safe & secure
shippingWorldwide
deliveryA healthier
happier you

Order preparation

We carefully prepare and verify your order for safe shipping.

Destination information

Delivery options and estimated times vary by product and country.

Shipment updates

Follow your order with tracking information when available.

Support for exceptions

For delays, customs checks or address issues, our team is here to help.

How your order travels

From our team to your door — a simple, transparent process.

Illustration of the delivery process, not live order tracking. Focus this section to pause the animation.
  1. 1

    Order confirmation
    & tracking link

    Keep your order confirmation. A tracking link is shared once your order ships, when available.

  2. 2

    Order preparation
    & processing

    We carefully pick, verify and pack your items after payment and any required availability checks.

  3. 3

    Shipment dispatch
    & tracking

    Your order is dispatched and tracking becomes active. Timing varies by carrier and destination.

  4. 4

    Delivery monitoring
    & support

    Track your delivery and get in touch with our support team if you need any assistance.

Typical Delivery Windows

Estimated delivery times after dispatch (varies by product, destination and customs).

These are typical delivery times and not a guarantee. Delays can occur due to customs, local postal services or other factors.

EU & UK

1–2 weeks

EU & UK: delivery FAQ

What is the estimated delivery time?

1–2 weeks after dispatch, not purchase. This is an estimate, not a guaranteed date.

What should I know about this destination?

Germany has its own 1–3 week estimate. Tracking and available routes depend on the product and carrier.

Can customs or product restrictions affect my order?

Eligibility depends on the product and local rules. Customs checks can add time, and duties or taxes may be charged locally.

Ask support about this destination

Germany

1–3 weeks

Germany: delivery FAQ

What is the estimated delivery time?

1–3 weeks after dispatch, not purchase. This is an estimate, not a guaranteed date.

What should I know about this destination?

Monitor tracking closely. Contact your local postal service if an update or collection notice needs attention.

Can customs or product restrictions affect my order?

Eligibility depends on the product and local rules. Customs checks can add time, and duties or taxes may be charged locally.

Ask support about this destination

United States

2–3 weeks

United States: delivery FAQ

What is the estimated delivery time?

2–3 weeks after dispatch, not purchase. This is an estimate, not a guaranteed date.

What should I know about this destination?

Check the option offered for your exact product and destination. Tracking availability depends on the selected route.

Can customs or product restrictions affect my order?

Eligibility depends on the product and local rules. Customs checks can add time, and duties or taxes may be charged locally.

Ask support about this destination

Canada

3–4 weeks

Canada: delivery FAQ

What is the estimated delivery time?

3–4 weeks after dispatch, not purchase. This is an estimate, not a guaranteed date.

What should I know about this destination?

Allow for the longer estimated transit window. Follow carrier updates and ask support if the estimate has been exceeded.

Can customs or product restrictions affect my order?

Eligibility depends on the product and local rules. Customs checks can add time, and duties or taxes may be charged locally.

Ask support about this destination

Rest of world

1–4 weeks

Rest of world: delivery FAQ

What is the estimated delivery time?

1–4 weeks after dispatch, not purchase. This is an estimate, not a guaranteed date.

What should I know about this destination?

This is a broad range, not a country-specific guarantee. Check the available option for your destination before payment.

Can customs or product restrictions affect my order?

Eligibility depends on the product and local rules. Customs checks can add time, and duties or taxes may be charged locally.

Ask support about this destination

Frequently Asked Questions

View all FAQs

Will I have to pay customs fees?

Customs fees and import taxes, if applicable, are charged by your country's customs authorities and are the customer's responsibility.

When is the delivery time counted from?

The estimated delivery windows below start when your order is dispatched, not on the date of purchase.

My order seems delayed. What should I do?

Check your carrier's tracking updates first. If your shipment is beyond the estimated window, contact our support team.

Can I change my delivery address?

Contact us as soon as possible. We will do our best to help, especially before dispatch. Changes must be confirmed.

Destination details & practical questions

Shipping to Germany: what should I watch for?

Allow an estimated 1–3 weeks after dispatch. Monitor tracking closely and contact your local postal service when needed.

Are EU & UK delivery times the same as Germany?

The general EU & UK estimate is 1–2 weeks; Germany has a separate 1–3 week estimate. These are ranges, not deadlines.

What should US and Canadian customers expect?

Typical transit is 2–3 weeks for the United States and 3–4 weeks for Canada, counted after dispatch.

Can every product ship to every country?

No single route covers every product. Destination and product checks determine eligibility; review the available option on the product page and at checkout.

Does every shipment include tracking?

Tracking depends on the carrier and route. Keep your confirmation and any tracking reference provided.

Can customs or peak season affect the estimate?

Yes. Inspections and busy periods can extend transit. Follow carrier updates if a route is interrupted.

How is my order packaged?

Packaging varies with the item, supplier and shipping route. Ask support about any specific storage or handling requirement before ordering.

More shipping questions & support

Tracking, customs and order changes

Tracking availability depends on the carrier and route. Check your order page or dispatch message for the tracking reference when one is issued.

Availability, import requirements and shipping charges depend on the product and destination. Any applicable shipping charge is shown before payment. Duties and taxes may be charged locally.

If a package is lost or damaged, contact support with your order reference and photos where possible. Coverage and next steps depend on the carrier and the applicable order policy.

Contact support Read our order policy