Protecting the personal data that powers your treatment journey

GlobalHealingWeb collects only the information needed to process pharmaceutical orders, support patients, and comply with healthcare regulations. We never sell personal data and we honour every applicable privacy law in the regions we serve.

Account & orders

Name, contact details, shipping instructions, and ordered products so we can fulfil prescriptions and provide aftercare.

Usage analytics

Anonymised device, browser, and interaction data to improve catalogue search and prevent abuse.

Compliance records

KYC documents and pharmacist verifications when required by law or by our suppliers.

How we use your data

⟡Processing and shipping medicines, supplements, and medical devices you purchase.
⟡Providing pharmacist support, order updates, and cold-chain monitoring alerts.
⟡Meeting regulatory obligations, including pharmacovigilance and customs compliance.
⟡Improving our storefront through anonymised analytics and troubleshooting.

Security & retention

Access to personal data is limited to vetted pharmacists, compliance specialists, and support staff. We leverage encryption at rest, audit trails, and role-based access controls. Order records are retained for the duration required by pharmaceutical, tax, and customs regulations. Non-regulatory data is purged within 24 months of inactivity or upon verified deletion request.

TLS 1.3 encryption, tokenised payments, and segregated infrastructure.

Retention aligned with pharmacovigilance and customs requirements.

Your rights

Depending on your jurisdiction you may exercise any of the following rights by contacting us. We respond to verified requests within 30 days.

⟡Request a copy of the personal data we hold about you.
⟡Ask us to correct inaccurate information or complete incomplete details.
⟡Request deletion of data that we are not legally required to retain.
⟡Object to direct marketing or withdraw previously granted consent.

Data deletion & cookie controls

Request erasure by emailing [email protected] from the address associated with your account. We will confirm identity before proceeding.

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Questions about privacy?

Email [email protected] or [email protected] for regulatory enquiries. We operate a 24-hour response window for urgent compliance matters.