Shipping Playbook

Worldwide delivery with smart logistics and customs‑ready paperwork

GlobalHealingWeb ships to 150+ destinations with full serialization, pharmacist oversight, and transparent tracking. Most orders leave our facility within 48 hours and arrive within 1–3 weeks depending on your region.

Global departures every 48h

Pharmacy dispatch from our EU and regional hubs with full export documentation.

Regulatory compliance

GDP/GSP certified handling, serialized products, and customs‑ready paperwork.

Cold‑chain safeguarding

Validated thermal materials and calibrated temperature loggers for traceable control.

Customs‑cleared assistance

Dedicated compliance team for HS codes, duties, and import documentation.

How your order travels

From confirmation to final delivery, you get real‑time visibility, photographic records, and dedicated support.

  1. 1

    Order confirmation & tracking link

    After payment, you'll receive a unique link to monitor your order's live status.

  2. 2

    Order preparation & processing

    Specialists prepare your order (typical handling time: ~3 business days).

  3. 3

    Shipment dispatch & tracking

    You'll receive a tracking number and photographic proof of dispatch.

  4. 4

    Delivery monitoring & support

    We proactively watch final‑mile delivery and provide 24/7 support if needed.

Typical delivery windows

ETAs are counted from dispatch. Peak season or customs inspections can add a few days.

Region
ETA
Notes
European Union & UK
1–2 weeks
All parcels shipped with tracking numbers for full visibility.
Germany
1–3 weeks
We strongly recommend German customers to closely monitor their packages and contact local postal services if needed.
United States
Temporarily suspended
Due to U.S. de minimis duty-free exemption changes. Click for details.
Canada
3–4 weeks
All parcels shipped with tracking numbers for full visibility.
Rest of World
1–4 weeks
All parcels shipped with tracking numbers for full visibility.

Packaging & condition monitoring

Medicines are packed in tamper‑evident boxes with shock absorption. For temperature‑sensitive items, we use validated thermal materials and calibrated data loggers—so you can verify integrity end‑to‑end.

  • Multi‑layer thermal barriers help maintain target ranges during transit.
  • Humidity control sachets protect diagnostics and test kits.
  • Every parcel is photographed before sealing; batch numbers link to your order history.

Operational guarantees

We monitor flights, weather, and customs queues. If risk thresholds are exceeded, we proactively re‑route or reship.

Tamper‑evident packaging

Heat‑sealed cartons with sequential seals; photos archived for every shipment.

Risk‑based routing

Automatic re‑routing on delays, extreme weather, or operational disruptions.

Unified tracking portal

Milestones, temperature logs, and customs statuses in one place.

Frequently asked questions