No Prescription Medicines (Rx)

We do not sell prescription medicines. We are not a pharmacy and do not provide medical advice. Our catalog includes non-Rx items such as medical devices and dietary supplements (subject to local law).

U.S. Availability — Overview

• Prescription medicines: not offered.
• Over-the-counter (OTC) medicines: U.S. shipping may be limited or unavailable depending on federal/state rules and carrier restrictions.
• Dietary supplements: U.S. shipping is available only for products that meet U.S. labeling and ingredient requirements; otherwise, items are not offered to U.S. addresses.
• Medical devices: eligible non-prescription, low-risk devices that are legally marketed in the U.S. (details below).

Outside the U.S., availability depends on local law and carrier restrictions; see product pages for current eligibility.

Devices Eligible for U.S. Shipment

We ship to the U.S. only non-prescription, low-risk devices that are legally marketed in the United States (e.g., certain Class I 510(k)-exempt or devices with 510(k) clearance) with appropriate English labeling.

• We do not ship devices labeled “Rx only”, implantable devices, or devices requiring clearance/approval if not cleared for U.S. sale.
• Orders containing ineligible items may be partially fulfilled or canceled/refunded after order review.

FDA/CBP may review and hold any regulated shipment. Timeframes are outside our control.

Labeling & Claims

Supplements must comply with applicable labeling (e.g., Supplement Facts), ingredient, and claims rules. U.S. shipments are limited to compliant products; product pages indicate current availability.

Geographic & Carrier Rules

• U.S. shipping is product-specific and may be limited by law, carrier, or route. Eligibility is shown on product pages at checkout.
• Customers are responsible for compliance with import laws, taxes/duties, and any clearance requirements.
• Regulatory or carrier holds may occur; if an item is refused entry, refund handling follows our Returns Policy below.

How Returns Work

• Return window: 30 days from delivery. Contact us for an RMA before sending anything back: [email protected].
• Condition: Items must be unused and in original packaging (except for defective/damaged on arrival).
• Costs: Return shipping is paid by the customer. Original shipping, customs duties/taxes are non-refundable.
• Refund timing: We issue a refund for the product price after the item arrives at our facility and passes inspection.
• Refused/undeliverable: If a parcel returns to us (e.g., refusal, unclaimed, import refusal), we refund per this policy once received back, less shipping and any carrier/customs charges we incur.

Certain categories (e.g., perishable, hygienic, customized) may be non-returnable where permitted by law — see product page notes.

How to Report

Rights holders, regulators, or platforms: email [email protected] (monitored 7 days/week). Customers: [email protected].

Notice-and-Takedown Workflow

1. Immediate temporary unpublishing of the cited URL (HTTP 410) with CDN purge.
2. Catalog audit for related listings.
3. Resolution within 24 hours: permanent removal or restore with justification.
4. Evidence retention (timestamps, screenshots, actions) available on request.

Trademark & Copyright

Include in your notice: your legal name and authority, jurisdiction and registration number (for trademarks), exact URLs and relevant screenshots/hashes, plus a good-faith statement and requested remedy.

We respond promptly and proportionally to credible notices.

Carrier & Safety Rules

We follow carrier restrictions (e.g., aerosols, flammables, lithium batteries). Some items may be ground-only or non-shippable depending on route and carrier.

Medical Disclaimer

Content is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional.